Refund policy
Returns & Refund Policy
Thank you for shopping with SÖLVEHOMETODAY.
We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
Be unused and in the same condition as received.
Be returned in its original packaging.
Include all original accessories, manuals, and tags (if applicable).
Be accompanied by proof of purchase or your order number.
Returns that do not meet these requirements may not be accepted.
How to Start a Return
To request a return, please follow these steps:
Step 1
Contact us at info@solvehometoday.com with your order number and the reason for your return.
Step 2
If your return request is approved, we will provide the return address along with detailed return instructions.
Please do not send any items back before receiving return authorization.
Items returned without prior approval will not be accepted.
Step 3
Carefully package your item and ship it according to the instructions provided.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
We do not provide free returns for change-of-mind purchases.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive:
a damaged item,
a defective item,
or the wrong product,
please contact us as soon as possible.
To help us resolve the issue quickly, please include clear photos of the item and packaging whenever possible.
If the issue is confirmed, we will provide an appropriate solution, including covering the return shipping cost when applicable.
Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products
Special order items
Gift cards
Any item that has been used, damaged by the customer, or returned without original packaging (unless defective)
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please request a return (if eligible) and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
We do not issue refunds through alternative payment methods or third-party accounts.
Order Cancellation
Orders may be canceled before processing begins.
Once an order has entered processing or has been prepared for shipment, it can no longer be canceled.
If you no longer need the item after receiving it, you may request a return if it meets our return eligibility requirements.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
SÖLVEHOMETODAY
Operated by MINGYU STORE LLC
Business Address: 12 Jeanne Marie Gdns, Nanuet, NY 10954, United States
Email: solvehometoday@solvehometoday.com
Phone: +1 (209) 729-9881