FAQs

1. Where do you ship?

We currently ship within the United States only.

2. How much does shipping cost?

We charge a flat shipping fee of $7.90 USD on every order.

The shipping fee will be clearly displayed at checkout before you complete your purchase.

3. How long will it take to receive my order?

Orders are typically processed within 2 to 5 business days.

After your order has shipped, delivery within the United States usually takes 3 to 8 business days.

Delivery times are estimates and may occasionally be affected by weather conditions, carrier delays, high order volumes, or other circumstances outside our control.

4. How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your package using the tracking link provided in the email.

Please allow a short period for the carrier to update the tracking information after shipment.

5. What is your return policy?

We offer a 30-day return policy.

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and tags, if applicable.

Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Please contact us before sending any item back. Items returned without prior authorization will not be accepted.

6. Can I cancel or change my order?

Orders may be canceled before processing begins.

Once an order has entered processing, has been prepared for shipment, or has already shipped, it can no longer be canceled or changed.

Please contact us as soon as possible if you need assistance with your order.

If the order can no longer be canceled, you may request a return after receiving it, provided it meets our return eligibility requirements.

7. What should I do if my item arrives damaged, defective, or incorrect?

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us promptly and include:

Your order number

A description of the issue

Clear photos of the item and packaging, whenever possible

We will review the issue and provide an appropriate solution. If the issue is confirmed, we will cover the applicable return shipping costs.

8. Do you offer exchanges?

We do not offer direct exchanges.

If you would like a different item, please request a return if your original item is eligible and place a new order separately.

9. How will I receive my refund?

Approved refunds are issued to the original payment method used at checkout.

After we receive and inspect the returned item, approved refunds are generally processed within 10 business days.

Your bank or credit card provider may require additional time to post the refund to your account.

We do not issue refunds to alternative payment methods or third-party accounts.

10. How can I contact customer support?

For the fastest assistance, please contact us by email.

Email is our preferred customer support method.

Email: solvehometoday@solvehometoday.com

We typically respond within 24–48 business hours.

SÖLVEHOMETODAY

Operated by MINGYU STORE LLC

Business Address: 12 Jeanne Marie Gdns, Nanuet, NY 10954, United States

Phone: (209) 729-9881

This is our registered business address. If you need to return an item, please contact us first. Once your return request has been approved, we will provide the appropriate return instructions and return address.